The 30-day trial for Liverpool Hearing Centre devices starts from the tracked delivery date or fitting date in the hearing centre. Returns must be mailed or delivered within 30 days from this date and only apply to hearing aids, accessories, and chargers. Returns are invalid if the device is modified, damaged, has an altered serial number, or has undergone unauthorised repairs. In such cases, a full refund is not guaranteed. Promotions are void if the device is returned, and any promotional gifts must also be returned for a valid refund within the 30-day period.
You can cancel your hearing aid purchase and receive a full refund within one year of purchase if a qualified ENT, otolaryngologist, audiologist, or general physician diagnoses you, after purchasing, with either a hearing impairment that doesn't benefit from a hearing aid or a medical condition that contraindicates its use. This is applicable to online sales only if there's no improvement in your hearing quality due to these conditions.
During the 30-day return period, if any hearing devices or a charger are lost or damaged, they cannot be returned for a refund, regardless of medical reasons. A refund is only possible if all original components are returned within this 30-day timeframe.
No. We can offer refunds and exchanges on all hearing aids, accessories and unopened consumables
Don’t worry; the return address is automatically added to the prepaid return label (for UK online customers) provided by our shipping partner. Non-EU clients can return their items here:
Liverpool Hearing Centre
78 Rodney Street
We'll give you all the information after you've completed a simple form.