Our refund & returns policy

refund policy for hearing aids and any other items bought online

  • When you post a product to make a return, it can take up to 14 days of your returning the item(s) to receive your refund as it can take up to 5 days for the bank to transfer the funds to you.
  • If your order hasn't been dispatched yet, we will process the refund within 3 days but it may still take an additional 5 days for the bank to transfer the funds to you.
  • Please return the unused or faulty product to us within 30 days of receiving your order. Once returned, we’ll refund the person who originally placed and paid for the order.
  • Items not received, missing or faulty must be reported within 30 days of placing your order.

refund policy for hearing aids bought In Store

  • You may post a product or deliver in person to make a return. It can take up to 14 days of your returning the item(s) to receive your refund as it can take up to 5 days for the bank to transfer the funds to you.
  • Please return the used, unused or faulty product to us within 60 days of being fitted with your hearing aids regardless of any trial period.
  • Once returned, we’ll refund the person who originally placed and paid for the hearing aids. Items not received, missing or faulty must be reported within 30 days of receiving hearing aids.

Are there any other products that can't be returned?

No. We can offer refunds and exchanges on all hearing aids, accessories and unopened consumables